How To Book An Appointment

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.


Help and support available from many National and Local Organisations

Visit our Self Help Zone

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Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Book a Routine Appointment

I have a non-urgent problem and can wait for a consultation

These are available to book 4-6 weeks in advance, they are for any ongoing medical conditions. Please bear in mind that if you want to speak to a specific clinician your wait time may be longer.

The average wait time will vary throughout the year, we understand this is frustrating but we are doing our best to minimise waits.

We have various pre-bookable appointments available (both face-to-face and phone call) these are released 3 weeks, and 2 weeks before the appointment. 

Ways to book:

  1. Download the NHS App

  2. Telephone: 01635 868006

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Urgent appointment but NOT life-threatening

If you feel you need to speak to a clinician and are unable to wait for the next routine appointment, you can phone the surgery or submit an online request.

Any request submitted before 3pm will be reviewed by our duty team, who will direct you to the best place or person to assist you with your query. This may include arranging an urgent or routine face-to-face appointment, a phone call, or signposted to other providers such as the pharmacy, physios, social prescribers, sexual health clinics or mental health practitioners. 

We ask that you provide as much information as possible to our reception team when calling to make an appointment. We may request that you provide more information about your clinical query, and how you would like us to help you. This will ensure you get the most appropriate and timely response. This may be a face-to-face appointment, phone call or text message.   

If your request is urgent for the day, please continue to call  

Ways to book:

  1. Download the NHS App and submit a query 

  2. Contact us online 

  3. Telephone: 01635 868006

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

Visit a Minor Injuries Unit

Visit a Minor Injuries Unit for minor burns, cuts, sports injuries, bites and bruises, minor dislocations, etc.

  • No appointment necessary
  • Quick access to medical help
  • Open till late and at weekends

Minor Injuries Unit at West Berkshire Community Hospital

Find more Local Minor Injury services