Welcome to Burdwood Surgery
Appointments
How To Book An Appointment
Pharmacy & Self-Care
Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.
Self-Care
Help and support available from many National and Local Organisations
Pharmacy & Self-Care
Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.
Book a Routine Appointment
I have a non-urgent problem and can wait for a consultation
These are available to book 4-6 weeks in advance, they are for any ongoing medical conditions. Please bear in mind that if you want to speak to a specific clinician your wait time may be longer.
The average wait time will vary throughout the year, we understand this is frustrating but we are doing our best to minimise waits.
We have various pre-bookable appointments available (both face-to-face and phone call) these are released 3 weeks, and 2 weeks before the appointment.
Ways to book:
-
Telephone: 01635 868006
Urgent appointment but NOT life-threatening
If you feel you need to speak to a clinician and are unable to wait for the next routine appointment, you can phone the surgery or submit an online request.
Any request submitted before 3pm will be reviewed by our duty team, who will direct you to the best place or person to assist you with your query. This may include arranging an urgent or routine face-to-face appointment, a phone call, or signposted to other providers such as the pharmacy, physios, social prescribers, sexual health clinics or mental health practitioners.
We ask that you provide as much information as possible to our reception team when calling to make an appointment. We may request that you provide more information about your clinical query, and how you would like us to help you. This will ensure you get the most appropriate and timely response. This may be a face-to-face appointment, phone call or text message.
If your request is urgent for the day, please continue to call
Ways to book:
-
Telephone: 01635 868006
Life Threatening - Go to A&E
If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999
In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening
Visit a Minor Injuries Unit
Visit a Minor Injuries Unit for minor burns, cuts, sports injuries, bites and bruises, minor dislocations, etc.
- No appointment necessary
- Quick access to medical help
- Open till late and at weekends
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