How To Book An Appointment

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Pharmacy & Self-Care

Your pharmacy can advise you on minor illness without the need of an appointment. Please speak to a pharmacist first.


Help and support available from many National and Local Organisations

Visit our Self Help Zone

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Pharmacy & Self-Care

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local Pharmacy

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Book a Routine Appointment

I have a non-urgent problem and can wait for a consultation

Routine appointments are available to book 4-6 weeks in advance, they are for any ongoing medical conditions. Please bear in mind that if you want to speak to a specific clinician your wait time may be longer.

The average wait time will vary throughout the year, we understand this is frustrating but we are doing our best to minimise waits.

 We have various pre-bookable appointments available (both face-to-face and phone call) these are released 3 weeks, and 2 weeks before the appointment.

Ways to book:

  1. Avoid waiting on the telephone by completing an online Anima request

  2. Download the NHS App

  3. Telephone: 01635 868006

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Urgent appointment but NOT life-threatening

I have an urgent issue that cannot wait until the next routine appointment

If you feel you need to speak to a clinician and are unable to wait for the next routine appointment, you will need to submit an online request via Anima.

Any Anima request submitted before 3pm will be reviewed by our duty team the same day. Where possible please choose the most suitable form to ensure as much information is passed to us as possible. This ensures our duty team can get you seen by the most appropriate clinician for your concern.

The duty team may arrange an urgent or routine face-to-face appointment, a phone call or signpost you to other providers such as the pharmacy, physiotherapist, social prescribers, sexual health clinics or mental health practitioners.

If you do not have internet access or a smartphone/tablet or computer, you can call our reception team who will fill out the phone on your behalf. Please be aware that our reception team will ask you questions, like those on the online form. Providing our reception team with as much information as you can ensure that you are seen by the appropriate clinician at the appropriate time.

Ways to book:

  1. Contact us online 

  2. Download the NHS App

  3. Telephone: 01635 868006

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Life Threatening - Go to A&E

If you or someone you know has a life-threatening condition, such as loss of consciousness, a sudden confused state, chest pain, breathing difficulties etc, you should call 999

In an EMERGENCY call 999.
Emergencies are situations that cannot be managed at home and may be life threatening

Arriving late for an appointment

We have a practice policy for when a patient arrives late for their appointment.

If you arrive for your appointment more than 10 minutes after your original appointment time, it is at the clinician’s discretion if you can be seen.

If the clinician is not able to see you, you will be asked to rebook.

However, if your appointment is medically urgent, we may still be able to see you. You will be asked to wait until the end of surgery to be seen.

Visit a Minor Injuries Unit

Visit a Minor Injuries Unit for minor burns, cuts, sports injuries, bites and bruises, minor dislocations, etc.

  • No appointment necessary
  • Quick access to medical help
  • Open till late and at weekends

Minor Injuries Unit at West Berkshire Community Hospital

Find more Local Minor Injury services