The NHS App

Burdwood Surgery would like to invite you to use The NHS App

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

What The NHS App does

Use the NHS App to:

  • get advice about coronavirus – get information about coronavirus and find out what to do if you think you have it
  • order repeat prescriptions - see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments - search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • check your symptoms - search trusted NHS information and advice on hundreds of conditions and treatments, and get instant advice or medical help near you
  • view your medical record - securely access your GP medical record, to see information like your allergies and your current and past medicines
  • register your organ donation decision - choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data - choose if data from your health records is shared for research and planning

Other services in the NHS App

If your GP surgery or hospital offers other services in the NHS App, you may be able to:

  • message your GP surgery, doctor or health professional online
  • consult a GP or health professional through an online form and get a reply
  • access health services on behalf of someone you care for
  • view your hospital and other healthcare appointments
  • view useful links your doctor or health professional has shared with you

Sending and Receiving Messages from Your Practice

We can now send patients messages through the NHS App rather than via SMS text messages. You can also message us through the NHS App.

You will see a new notification from the NHS App the next time we send you a message. You will still receive our messages if your notifications are turned off.

To check your notifications are turned on:

  1. Go to the NHS App and click 'more'.
  2. Select 'account and settings'
  3. and click on 'manage notifications'.
  4. Use the toggle to turn the notifications on.

To contact us via the NHS App

  1. Click 'Messages'.
  2. You can then ask us for medical advice or an admin request.
  3. You will be contacting us via Anima which a confidential messaging system to contact us online.

If you are struggling with your NHS App, we are happy to help. Pop into the surgery and ask reception for some help.

Learn more on the NHS App website

Keeping your data secure

After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your device supports fingerprint detection or facial recognition, you can use it to log in to the NHS App each time, instead of using a password and security code.

View Your Medical Records Online

As a patient at Burdwood Surgery, you can view your medical records on the NHS App.

For more information on how to request access, please read our information page.

NHS App Support

At Burdwood, we are able to give you technical support for the NHS App for example, if you are having trouble getting started with the app.

Come into the surgery and ask at Reception.

However, if the problem is something we aren’t able to help with, please contact the NHS App Helpdesk directly.