We make every effort to give the best service possible to everyone who attends our practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint please contact Clair Brown who is our Patient Services Manager and she will deal with your concerns appropriately. If you wish to make a complaint, please contact us online or the complaint in writing by post.
Our details can be found on our Contact Us page.
Further written information is available regarding the complaints procedure from reception.
If you have worries about other organisations please contact the hospital or service responsible for providing your care so that they can work with you to put things right.
If your complaint or concern is about a service you have received from another GP, optician, dentist or pharmacist please contact NHS England.
Post: NHS England, PO Box 16738, Redditch B97 9PT
PALS can provide assistance and information regarding NHS services.
If you would like to make a complaint relating to South, Central and West Commissioning Support Unit:
Write to: Complaints Manager at Priory Road Medical Centre, Priory Road, Park South, Swindon SN3 2EZ
Tel: 0300 200 8844
Functional Cookies are enabled by default at all times so that we can save your preferences for cookie settings and ensure site works and delivers best experience.
3rd Party Cookies
This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages.
Keeping this cookie enabled helps us to improve our website.