Current Vacancies

Patient Services Advisor

• Hours: 21 hours per week
• Pattern: Tuesday 13:45 – 18:45, Wednesday 13:45 – 18:45, Thursday 13:45 – 18:45, Friday 07:45 – 13:45
• Salary: £12.71 per hour

We are looking for a friendly, motivated, and proactive individual to work as part of our busy Reception team at Burdwood Surgery. This role is ideal for someone who enjoys helping people and wants to contribute to a supportive healthcare environment, providing a warm welcome, and helping patients access the care they need. Successful applicants will join a friendly team of 9, supported by a dedicated Reception Manager and wider Management Team. You must be a team player, willing to learn, and looking for a fresh and rewarding challenge.

You will be the first point of contact for patients and visitors coming into the surgery, and via the telephone, so excellent communication skills, organisation, and resilience is essential. You will manage a range of administrative tasks, use our EMIS clinical system, and help ensure the smooth day today running of the practice.

Main duties of the job

The role of Patient Services Advisor is very varied and involves, but is not limited to, the following:

• Provide a warm, professional, and efficient reception service to patients and visitors coming to Burdwood Surgery,
• Handle incoming telephone calls, manage appointment requests, and respond to general enquiries,
• Signpost patients to the correct professional to get them the appropriate care for their problem or concern,
• Promote, advise, and assist patients accessing services via our online portals (Anima),
• Contact patients to book follow-up appointments in line with practice processes and policies,
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person, via the telephone or via online providers, to ensure that they receive a positive experience of care when they contact or present at the Burdwood Surgery.

A job description is available which has full listing of what is required for the post of Patient Services Advisor at Burdwood Surgery.

This job is very busy and requires flexibility and attention to detail.

More information and apply for this role

We regularly review applications and reserve the right to close this vacancy early if we receive sufficient suitable applications for the role.