Friends and Family Test

87% Very Good
8% Good
2% Neither Good nor Poor
2% Poor
1% Very Poor
0% Don't Know

Patient feedback


Appointment made through the Anima system and was available next day. The appointment was on time and a simple quick consultation solved the issue. Excellent surgery an even for a 75 year old Anima is not difficult to use. Well done Burdwoo
Posted on: 24/05/2024

I used the Anima system which seems to be working well. I received a speedy response and some different dates to book an appointment. I saw Craig, the practice paramedic who was excellent and very thorough.
Posted on: 22/05/2024

Nice and quick to get an appointment. Simple form. Invite to appointment. Self check in at the surgery. Reception helpful. Doctor only running 15 mins late towards the very end of the day. Sent with a prescription and good advice.
Posted on: 14/05/2024

Good reception response, Anima was easy to use, speedy doctors appointment and thorough appointment
Posted on: 14/05/2024

Used NHS app and through Anima gave symptoms and pictures which got me an appointment with doctor at my surgery and by the end of the day had prescription and treatment advice. Couldn't fault system and service.
Posted on: 14/05/2024

Could not have asked for anything more. Reception staff were so helpful, cheery and informative, all information was clear and relevant. Appointment booking was super easy through the app and Craig is also, a credit to the team. Put at ease, thorough, explained all options and plans to ensure I knew that I was being listened to and cared for. Such lovely staff and it really made things so much easier. Thank you.
Posted on: 10/05/2024

The doctor i saw was more or less on time despite my appointment being at the end of the day. I am a new patient and came in for a medication review, the doctor asked me relevant questions and really listened to what i was saying. He offered me some great suggestions of things that he thought might be helpful to me outside of medication, which i appreciated. At the end he clearly summed up what we had discussed and the way forward. I have been so impressed by the Burdwood Surgery, a wonderful efficient service and lovely staff. Thankyou.
Posted on: 09/05/2024

Submitted information via Anima at 5.45pm, had a response before 6pm the same evening with a face to face appt the following morning
Posted on: 28/03/2024

Because I have used Anima twice and both times received an appointment within 2 days
Posted on: 23/03/2024

Every single time I go for an appointment every single member of staff are great and l think lm very lucky.
Posted on: 20/03/2024

I got a quick response and a quick appointment with Marta and she has given me lots of info to help with controlling my asthma.
Posted on: 20/03/2024

Booking same day appointments are simple, stress free. Amazing new service.
Posted on: 20/03/2024

The staff at Burdwood Surgery is wonderful, kind, caring and very professional. They nurses were welcoming and ask permission before doing each task. I would be happy to recommend my family and friends.
Posted on: 19/03/2024

Quick response from my original message and didn’t wait long for an appointment I actually think the new service is an amazing idea especially for people like me who work full time and long days this really helps for quick needs
Posted on: 19/03/2024

The online Anima form worked well, had a response within 30mins and was able to see a Dr the same day… thank you
Posted on: 06/02/2024

My form through anima was reviewed really quickly, I was seen by the duty doctor the same afternoon (she was very helpful and lovely!) and prescribed the medication I needed to feel better. All my previous experiences with Burdwood have been amazing. When I've submitted requests for my baby, they have been address really quickly within an hour or less of being submitted and he was also seen the same day on two occasions. Very efficient in my opinion! Thank you Burdwood for all your hard work.
Posted on: 06/02/2024

When I told the receptionist that I would like to wait outside away from other patients - because of my anxiety - she didn’t question it, but arranged for the mental health nurse to come and meet me there. The appointment with the MH nurse was longer than a standard GP appointment and so I had time to discuss my issues and to get some helpful advice back. I was treated with respect and dignity by everyone at the surgery, making a difficult situation - because of my anxiety- much easier. Thank you
Posted on: 11/10/2023

Came in with an elderly lady, both needing flu and covid jab. We were in the building no more than 10 minutes and staff were amazing and it was so efficient. Thank you to all involved
Posted on: 08/10/2023

Because the service at Burdwood is always excellent
Posted on: 07/10/2023

Staff are always welcoming. Nothing is too much trouble for them.
Posted on: 06/10/2023

Your service that you provide is second to none,I feel so lucky to have you on my side,thank you so much
Posted on: 03/10/2023

Burdwood surgery are so great at looking after the patients. I am always pleased with the service - the doctors are efficient and professional! The reception team are friendly and polite.
Posted on: 27/07/2023

Perfect help from start to finish.
Posted on: 26/07/2023

I have been registered with the surgery for the last 26 years and have always been very grateful for the way my family have been looked after. Thank you Burdwood Surgery!
Posted on: 26/07/2023

By calling at 8am I was able to see a doctor on same same day and get necessary painkillers also got appointment with msk team and have been referred for physio in less than 2 weeks
Posted on: 22/07/2023

Excellent friendly and efficient staff
Posted on: 22/07/2023

Urgently triaged sensitively and booked in for tests the next day and follow up GP appointment. The service the surgery provides in an urgent care situation has been incredibly well streamlined and efficient with high standard of patient care.
Posted on: 19/07/2023

Dr Colbourne was punctual. She listened and explained her answers to my questions. Talked through options with me and didn’t make me feel like I was wasting her time. I would definitely request to see her again.
Posted on: 18/07/2023

Everything was amazing and every member of staff went out of their way to help and be really understanding and kind . This practice should be set out as an example to other surgeries for its patient care and wonderful service! Burdwood gets 10 out of 10 from me!
Posted on: 07/07/2023

Efficient and pleasant, completed reqiured appointment quickly with no delay or problems
Posted on: 24/01/2023

Polite staff in a relaxed atmosphere...felt listened to as feeling very unwell.
Posted on: 24/01/2023

I have recently moved to the Burdwood Surgery and my family and I have been so pleased with the services provided, I have managed to get a same day urgent appointments very easily as well as telephone appointments, the staff at reception have been very polite and helpful, as well as the staff taking bloods. Everyone there seems very upbeat and helpful, I have spoken with a couple of doctors who have been great.
Posted on: 23/01/2023

All the reception ladies have been very helpfull to me since my heart attack 5 years ago i have regular blood tests & they fit me in where they can , infact all the staff are fantastic
Posted on: 21/01/2023

Always help out and I’ve never had any problems getting to see a doctor or blood tests and receptionist staff always put us first Thank you to everyone at Burdwood
Posted on: 21/01/2023

The receptionist were very accommodating with dates and times for my appointment. The appointment was running on time. I saw Julie Noble and she was brilliant. Run me through everything during my smear test and was lovely.
Posted on: 21/01/2023

I phoned around 3pm with concerns about my daughter, I was offered an appointment at 3:45. Dan was great with my little girl, she was fully checked over and recommended treatment/medicine given
Posted on: 20/01/2023

Receptionists are always helpful and friendly. I got a face to face appointment within a few days which was better than expected in terms of timescales. The Dr I saw was also very thorough and seemed genuinely interested in my problem.
Posted on: 17/01/2023

Burdwood have always been fab to me. From the receptionist to the doctors, always professional, kind and helpful.
Posted on: 20/11/2022

Because I have always had very good care from GPs through to the nurses in the Treatment room
Posted on: 20/11/2022

I have been with this doctors surgery for many years. Always polite and friendly reception team and helpful. Able to get an appointment or phone call on day if urgent. Doctors are polite and thorough and understanding.
Posted on: 10/11/2022

Burdwood surgery is the best family friendly efficient helpful and friendly GP practice in the entire county :) very happy patients!! We are so well looked after!
Posted on: 04/11/2022

My son is on pathway for asd diagnosis and I had booked him in for his nasal flu spray. The receptionist was so accommodating when I say he may need a longer appointment due to his needs and this was no problem. The nurse (sorry I didn’t catch your name) was simply amazing with him. So friendly and welcoming. She managed to get the spray done within minutes without any fuss from my son. I’d was honestly a very pleasant experience and he he walked out saying “amazing mummy”. Well done Burdwood staff!
Posted on: 03/11/2022