Online Access

We currently have 3 options for Online Access for Burdwood Surgery patients:

  • Patient Access – This is a website which can be accessed on a computer/laptop rather than an app to be downloaded. This is for any patients who don’t have access to a smart device.
  • NHS APP – This is an app which can be downloaded on Apple and Android devices. Patient are asked to set up a new NHS login by verifying your own ID by taking a photograph of your photo ID and then recording a short video of you saying 3 or 4 numbers in order for the system to recognise you are the person on your ID. If you are not able to do this then you can come into the surgery to get a linkage key, ODS code and account ID from reception. This app is for over 13s only.
  • My GP App – This is an app which can be downloaded on Apple and Android devices. Patients can continue with this app if they already used it or can convert to the NHS app. Parent and/or Guardians can be entered as a proxy on a child’s account.

All 3 of these options can be used to book and cancel appointments, request prescriptions and view your medical records.

Access to Medical Records

Newly registered patients are now entitled to access a summary of your medical record from the point of registration onwards and therefore we will need to see two forms of ID at registration. If you would like to have access to your full medical record (for online services only), please complete our online form.

Further Information

If you experience any problems with online access that we cannot resolve, please contact the following help desks as appropriate:


NHS app:

My GP or